TEAMLOG DIA

Société de Conseil, d’Intégration de systèmes et d’Infogérance, TEAMLOG (2300 collaborateurs), filiale du Groupe Open exerce ses métiers auprès d’une clientèle de grands comptes.
Pour notre Pole Infogérance, nous recherchons un TECHNICIEN SUPPORT SERVICE DESK basé à BARCELONE.

Job Responsibilities:

- Receive and channel incoming calls, mails or alarms
- Generate incidents: ensure all identified incident problems are logged in the appropriate call handling system
- Try to resolve incidents acc. to guideline, if not possible escalate to 2nd level
- Follow escalation path if there is no workaround or no solutions are available
- Work closely with customer teams to restore service within SLA
- Full ownership over the customer communication process (including follow up):
internal communication, phone communication, mail entry point
- Case management quality follow up
- Quality related projects

Job Requirements/Profile:

- Must be able to speak & write fluent English and French (Dutch would be a plus)
- Working knowledge of OS environments: Windows NT, 2000, XP, 2003
- First experience of technical support, system administration o deployment
- Willingness to develop strong competencies in Microsoft environments
- Excellent phone and communication skills (written and oral)
- Very good organization and coordination skills
- Good working knowledge of Office Pack , Word, Excel, Outlook
- Customer and service oriented
- Technically interested
- Ability to quickly learn technical information
- Ability to take decisions quickly and efficiently
- Committed to provide quality service & results
- Proactive and stress resistant
- Team Spirit
- 24/7 delivery planned for the future (disposability)

Le poste est basé à BARCELONE.