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E-Commerce - Sales/Customer Relations internship ? English Speaker

Société : iSi GmbH
Lieu : Allemagne


Descriptif du poste

Société : iSi GmbH
Catégorie : Stage
Activité : Commerce / export
Filiere : E-commerce
Metier : consultant relation clientèle
Lieu : Allemagne
Durée : 6 months
Salaire : 600

Mission

As a customer relations intern, you will assist in performing the whole range of activities directly dealing with the customers, that are needed to execute the operational side of a fast-growing e-commerce company. A major focus for this position is to promote sales and customer satisfaction. In addition, we value initiative as we are always striving to improve processes. You will therefore have the chance to initiate your own projects along the way.
Some things you can expect:
• Promoting and closing sales in direct interaction with the customers (about 20%)
• Delivering professional and high-quality service and assistance before and after sales by Responding to inquiries from customers by emails and calls and effectively handling them with the most appropriate solutions (about 60%-70%)
• Interacting with the different departments/teams to ensure quick resolution of the queries.
• Developing and elaborate internal processes and structures (about 5%-10%)

Profil recherché

• Studying Business, communication or another relevant degree
• Passion for working within an international e-commerce start-up
• Multitasking should be one of your assets
• Eager to meet challenges and quick to assimilate new concepts.
• Passion for working in direct interaction with the customers (Logistics, Product and Sales related)
• You have a high level of English, additional languages are a plus
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Informations


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